pakclub Privacy Policy

1 Who We Are

pakclub (accessible at pakclub.im) is an online casino and sports betting platform licensed under an international gaming licence and operated for players in eligible markets. In the context of this Privacy Policy, pakclub acts as the data controller — meaning we determine the purposes and means by which your personal data is processed.

Our platform serves English-speaking players across Pakistan, offering casino games including Teen Patti, Fortune Dragon and slots, alongside live sports betting covering cricket (including PSL fixtures), UFC and other major events — all denominated in Pakistani Rupees (PKR).

Any questions regarding this Privacy Policy or your personal data may be directed to our privacy team at the contact details provided in Section 13 of this document.

2 Data We Collect

pakclub collects personal data across several categories, depending on how you interact with the platform. The table below summarises the main categories of data we collect and the primary source of each:

We do not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data or political opinions) in the ordinary course of operating the platform. If any such data is provided voluntarily (for example, in the context of a responsible gaming self-exclusion request), it will be processed only to the extent necessary for that specific purpose.

3 How We Use Your Data

pakclub uses your personal data for the following purposes:

• Account creation and management: To register your pakclub account, verify your identity and age (21+ requirement), maintain your account settings and process your gaming activity.
• Payment processing: To facilitate deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL and Meezan Bank, and to detect and prevent payment fraud.
• Regulatory compliance: To fulfil our obligations under our international gaming licence, including KYC verification, anti-money laundering (AML) screening, responsible gaming monitoring and record-keeping.
• Customer support: To respond to your queries, complaints and support requests submitted via live chat or email.
• Platform improvement: To analyse platform usage patterns, improve game offerings, optimise user experience and conduct internal research and analytics.
• Marketing communications: To send you promotional offers, bonus notifications and platform updates where you have opted in to receive such communications. You may withdraw consent at any time via your account settings.
• Fraud prevention and security: To monitor for suspicious account activity, detect attempted fraud, enforce our Terms & Conditions and protect the integrity of the platform and other users.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling, enforce self-exclusion and deposit limit requests, and provide appropriate support resources.

4 Legal Basis for Processing

For each purpose described in Section 3, pakclub relies on one or more of the following lawful bases for processing your personal data:

• Contractual necessity: Processing required to perform the contract between you and pakclub — i.e., to operate your account, process bets and handle payments. Without this processing, pakclub cannot provide its service to you.
• Legal obligation: Processing required to comply with our gaming licence conditions, AML/CTF regulations and other applicable laws, including mandatory identity verification and transaction monitoring.
• Legitimate interests: Processing carried out in pursuit of pakclub's legitimate business interests, including fraud prevention, platform security, internal analytics and improving the service — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific and informed consent — primarily for direct marketing communications. You may withdraw consent at any time by updating your marketing preferences in account settings or by contacting support.

5 Sharing Your Data

pakclub does not sell or rent your personal data to third parties. We may share your data with carefully selected third parties only in the following circumstances:

• Payment service providers: We share necessary financial data with JazzCash, EasyPaisa, HBL, UBL and Meezan Bank and their respective processing partners solely to facilitate your deposits and withdrawals. These providers process your data under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: We use accredited third-party KYC service providers to verify the identity and age of account holders. These providers process your identity documents in accordance with their own data protection obligations.
• Game content providers: Third-party game studios whose titles are hosted on the pakclub platform may receive anonymised or pseudonymised session data for the purpose of RNG certification and game performance monitoring. They do not receive your name, contact details or financial information.
• Regulatory and law enforcement authorities: pakclub may disclose personal data to gaming regulators, financial intelligence units or law enforcement agencies where required by law, court order or our gaming licence conditions. Such disclosures may be made without prior notice to you where legally required.
• Professional advisers: We may share data with our legal advisers, auditors or insurers on a strictly need-to-know basis and subject to professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition or sale of all or substantially all of pakclub's assets, personal data held by pakclub may be transferred to the acquiring entity. You will be notified of any such transfer and any material change to how your data is used.

All third parties with whom pakclub shares personal data are required to maintain appropriate security standards and to process your data only for the purposes for which it was shared.

6 Cookies & Tracking Technologies

pakclub uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse platform usage. The categories of cookies in use are as follows:

• Strictly necessary cookies: Essential for the platform to function — including session management, login state and security tokens. These cannot be disabled without impairing the service.
• Functional cookies: Remember your preferences such as language settings, preferred currency display and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how users navigate the platform, which pages are visited most and where users encounter difficulties. This data helps us improve the platform experience. We use privacy-respecting analytics tools and do not share raw analytics data with advertising networks.
• Security cookies: Used to detect and prevent fraudulent account activity, bot traffic and suspicious login attempts.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytics cookies may affect certain features of the pakclub platform. We do not use third-party advertising or behavioural tracking cookies.

7 Data Retention

pakclub retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory requirements. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in accordance with our gaming licence AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by applicable AML regulations.
• Gaming session logs: Retained for a minimum of 3 years from the date of each session for dispute resolution, regulatory audit and game integrity purposes.
• Customer support communications: Retained for 2 years from the date of resolution of the relevant support interaction.
• Marketing preference records: Retained for the duration of your account and for 1 year following opt-out, to maintain a record of your consent history.
• Technical / server logs: Typically retained for 90 days unless required for ongoing security investigations.

When data reaches the end of its applicable retention period, it is securely deleted or anonymised in accordance with our data disposal procedures.

8 Your Data Rights

Depending on your jurisdiction of residence, you may hold some or all of the following rights in relation to your personal data held by pakclub. To exercise any of these rights, please contact us at the details in Section 13.

9 International Data Transfers

pakclub is an internationally operated platform and your personal data may be stored on, or processed by, servers or service providers located outside Pakistan. Where such international transfers occur, pakclub takes steps to ensure that your data is afforded a level of protection consistent with this Privacy Policy and with applicable data protection standards.

Specifically, we ensure that any international data transfer is carried out under appropriate safeguards, which may include:

• Contractual clauses that bind the receiving party to protect your data to a standard equivalent to that applied by pakclub;
• Transfer to countries or organisations that have been assessed as providing an adequate level of data protection by relevant regulatory bodies; or
• Other legally approved transfer mechanisms applicable in the circumstances.

If you would like further information about the safeguards in place for any specific international transfer, please contact us using the details in Section 13.

10 Children & Minors

The pakclub platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, store or process personal data belonging to persons under the age of 21.

During the registration process, all users are required to confirm that they are 21 or older. This confirmation is backed by our mandatory KYC identity verification process. If pakclub discovers that an account has been registered by or on behalf of a person under the age of 21, the account will be immediately and permanently closed, all deposits will be refunded to the originating payment method, and any data collected will be securely deleted except where retention is required by law.

Parents and guardians are strongly encouraged to use internet content filtering tools to prevent minors from accessing online gambling websites. For guidance on parental controls, please visit the Responsible Gaming page.

11 Third-Party Links

The pakclub platform may from time to time contain references or links to third-party websites, services or resources — for example, links to payment provider information pages or gaming licence authority websites. This Privacy Policy applies solely to data collected and processed by pakclub on the pakclub.im platform.

pakclub has no control over, and accepts no responsibility for, the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any third-party site you visit before submitting any personal data to it.

12 Changes to This Privacy Policy

pakclub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or regulatory requirements. The revised Policy will be published at pakclub.im/privacy-policy with an updated effective date.

Where changes are material — for example, a new category of data being collected, a new third-party sharing arrangement, or a change to retention periods — we will provide advance notice via a prominent notice on the platform and/or by email to your registered address, with at least 14 days' notice before the change takes effect.

Continued use of the pakclub platform after the effective date of any revised Policy constitutes your acknowledgement of the changes. If you do not accept the revised Policy, you should cease using the platform and request account closure.

13 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact the pakclub privacy team through the following channel:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" as appropriate.
• Live Chat: Available 24/7 directly on the pakclub platform for general privacy queries.

We will acknowledge all privacy-related correspondence within 5 business days and aim to resolve all matters within 30 calendar days.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the supervisory authority or data protection regulator relevant to your jurisdiction of residence, or to the licensing authority under which pakclub operates.

For further information about your rights, responsible gaming tools and our overall platform policies, please visit the FAQ page or the Terms & Conditions page.